Refund policy

For standard merchandise, you may request a change-of-mind return or exchange within 7 days of delivery. Goods must be unused and in their original condition and packaging.

Contact Turfmate for approval before returning goods by post or courier. You are responsible for arranging and paying the actual return freight for change-of-mind returns. Original delivery charges are not refunded for change-of-mind returns. There is no restocking fee. Credit, refund or exchange can be issued for goods accepted for return.

Custom-made or specially ordered products are excluded from change-of-mind returns. Refunds are processed within 24 hours of an approved refund request.

If goods arrive damaged, please notify us in writing within 7 days of receipt. Freight charges will be waived for goods damaged due to the fault of Turfmate or the relevant suppliers. Nothing in this policy limits your rights or remedies for faulty or damaged goods under the Australian Consumer Law.

To request a return or exchange, please contact our friendly customer service team on 1300 184 400 or sales@turfmate.com.au.