We are open Monday to Friday 8:30 am to 4:30 pm AEST
For information regarding public holiday closures please visit our contact us page 

We are located in Victoria, Australia. Our Head office is at 740 Cranbourne-Frankston Road, Cranbourne South VIC 3977

No we are an online shop, however we do offer a local pick up options from our head office in Cranbourne South, VIC. 

Yes, we do take walk in customers at your Cranbourne South Head Office. We do recommend checking out if the product you are after is in stock by either checking our online store or alternatively giving us a ring on 1300 184 400.

When you select your product on our online store our website will indicate if the product is in stock or available for backorder. 

Yes! Upon placing the order our friendly customer service team will be in touch to let you know the ETA. 

 Yes, please contact us to enquire. 

Credit/debit card (Visa & Mastercard), Paypal, Shop Pay, G Pay, Union Pay, After Pay. For approved customers only we also offer on account and bank transfer. To enquire about a credit account please contact us.

Yes. Merchandise will only be accepted for return if it is in original condition and have contacted Turfmate within 7 days of original purchase.

Custom made or specially ordered products will not be accepted for return unless faulty. Credit or refund can be issued for goods accepted for return less freight costs.

All claims for damaged goods must be notified in writing within 7 days of receipt. Freight charges will be waved for goods that were damaged at fault of Turfmate or the relevant suppliers. 

Please contact our friendly customer service team on 1300 184 400 or sales@turfmate.com.au

We deliver Australia wide on a daily basis. For international orders please contact us.

Provided stock is available we normally dispatch within 1-3 days of your order being placed. Delivery times are subject to the freight companies that your order is being sent with. We always include tracking information with your order. 

Please track your order with the tracking information provided when you placed your order. If the order is past the expected delivery date please contact us or give us a call on 1300 184 400 and we will follow up your order for you with the respective freight company. 

We understand that freight is quite expensive at times. Currently freight is really unpredictable and we want to help our customers where we are able to. Please contact us or give us a call on 1300 184 400 so we can do our best to help. 

We offer pick up at our Cranbourne-South Head Office in Victoria Australia only.

In rare circumstances we may be unable to supply your order. If this is the case we will get in contact with you, issue you a full refund and provide an explanation.