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turfmate requires payment of all orders via our online secure payment gateway (e-way or pay-pal). Goods will not be dispatched until cleared funds have been received. turfmate account customers; the standard credit account payment terms apply.
All goods remain the property of turfmate until full payment is received.
The customer is responsible for ensuring the security of their username and password. It is strongly recommended that the password be regularly changed.

Refund and Returns

Merchandise will only be accepted for return if it is in original condition and provided it is returned within 7 days of original shipment.
Custom made or specially ordered products will not be accepted for return unless faulty.
Credits will be issued for goods accepted for return less freight costs incurred in forwarding and returning the goods.

All claims for damaged goods must be notified in writing within 7 days of delivery A "Return Approval Number" must be included with all goods returned to turfmate and can be obtained by contacting our sales desk on 1300 184 400 or

Despatch and Freight

Our commitment is to ship goods within 2 working days of receiving your completed order however goods are generally shipped within 24 hours.
Freight will be charged on all orders received online.
Freight charges can be calculated prior to finalizing an order. All freight is sent on a track and trace system, allowing for proof of delivery (POD) at all times. Orders cannot be delivered to PO Boxes.